Every CIDCO function is governed by the Citizen’s Charter. Please refer to the same below and pursue any misconduct or delay accordingly
CIDCO Citizens Charter (Translated)
Translated by Sky Properties
📧 mayur@navimumbairealestate.org
📞 +91 9987452642
🚩 Introduction
The City and Industrial Development Corporation of Maharashtra Ltd. (CIDCO) is committed to providing its services efficiently and transparently to the citizens. This Citizens Charter outlines the responsibilities of CIDCO and the expectations from its customers and residents.
📌 Objectives of the Citizens Charter
- To empower citizens with clear information about CIDCO services.
- To improve transparency, efficiency, and accountability in service delivery.
- To outline timelines and responsibilities for services related to property allotment, approvals, and customer queries.
- To set standards for grievance redressal and service resolution.
- To encourage participation of citizens in maintaining ethical and orderly conduct in dealings with CIDCO.
🏢 CIDCO’s Core Services
CIDCO provides services in the following areas:
- Planning and development of urban infrastructure.
- Allocation of residential, commercial, and industrial plots.
- Regularization of services such as water supply, electricity, and property transfer.
- Approval of building plans and occupation certificates.
- Customer service, including inquiries, payments, and grievances.
🔧 Grievance Redressal Mechanism
- Complaints can be filed online or through the local CIDCO office.
- Each complaint is registered, acknowledged, and assigned a timeline for resolution.
- Complaints regarding services, delays, misconduct, or illegal construction are addressed under strict supervision.
- Non-responsiveness or dissatisfaction can be escalated to senior officers.
🗂️ Required Documentation
For various services, CIDCO requires supporting documents such as:
- Allotment letters
- Possession certificates
- Identity proof and address proof
- Previous payment receipts
- Affidavits in required formats
🏗️ CIDCO’s Commitment to Citizens
CIDCO aims to:
- Provide planned development of urban areas.
- Ensure quick and efficient delivery of services.
- Maintain integrity and transparency in dealings.
- Implement fair and time-bound redressal of grievances.
- Encourage citizen participation in maintaining orderly urban growth.
📜 Responsibilities of Citizens
Citizens are expected to:
- Provide accurate and timely documentation.
- Cooperate with CIDCO officers for inspections and verifications.
- Use official channels for communication.
- Avoid unauthorized constructions and follow legal guidelines.
- Report irregularities, corruption, or service deficiencies to CIDCO.
📝 Types of Services Offered by CIDCO
CIDCO provides the following major services:
- Allotment of residential, commercial, and industrial plots.
- Issuance of No Objection Certificates (NOCs).
- Approval of building plans and permissions.
- Transfer of leasehold properties.
- Regularization of services like water and power.
- Resolving disputes related to property and land use.
⏳ Timelines for Services (Indicative)
| Service | Timeline |
| Issuance of Allotment Letter | 15 working days |
| Possession Certificate | 7 working days after payment |
| Lease Transfer Approval | 30 working days |
| Building Plan Approval | 45 working days |
| Issuance of NOC | 10 working days |
| Water Connection | 20 working days from request |
📂 Documents Required (Typical)
- Application Form
- Copy of Allotment Letter
- Identity Proof (Aadhaar, PAN, etc.)
- Address Proof
- Property Tax Receipts
- Affidavits (where applicable)
- Photographs
🔎 Grievance Categories & Resolution
CIDCO classifies grievances into several types:
- Administrative Delays
Delay in issuing letters, approvals, or executing routine processes. - Service Deficiencies
Non-provision or poor quality of services like water supply, road maintenance, etc. - Corruption or Misconduct
Allegations against CIDCO staff for unethical behavior, bribes, or harassment. - Unauthorized Activities
Complaints regarding illegal constructions, misuse of land, or encroachments. - Document Discrepancies
Mismatched property details or incorrect entries in official records.
🏛 Disciplinary Action Against Officials
If a CIDCO official is found guilty of misconduct:
- Internal inquiry is initiated under service rules.
- Suspension or transfer may be ordered during the investigation.
- Penalties include written warnings, demotions, loss of pay, or termination.
- For serious misconduct (e.g. bribery), CIDCO may file a criminal case with Anti-Corruption Bureau.
🧾 Integrity & Transparency Measures
To ensure clean and accountable governance, CIDCO:
- Maintains a Vigilance Cell for internal audits and surprise inspections.
- Implements Integrity Pacts in major contracts to prevent manipulation.
- Enforces mandatory asset disclosures from employees.
- Regularly updates citizens on policies, guidelines, and charges via website and public notices.
📋 Important Notes for Citizens
- Always use official communication and keep written records.
- Avoid intermediaries or agents not authorized by CIDCO.
- Verify updated charges and timelines from official CIDCO channels.
- File complaints with proof/documents for quicker resolution.
🔄 Property Transfer & Lease Transactions
CIDCO allows property transfers and lease changes under the following conditions:
🔹 Types of Transfers:
- Sale or Resale – Transfer between two private parties with prior CIDCO permission.
- Heirship Transfer – On death of original allottee, to legal heirs with valid succession proof.
- Gift Transfers – Allowed within close family, subject to CIDCO approval.
- Power of Attorney – Valid only if CIDCO’s format and policy are followed.
📑 Required Documents:
- Original Allotment Letter
- Agreement of Sale / Gift / Will
- No Dues Certificate
- Death Certificate (if applicable)
- Heirship Certificate (in case of succession)
- Affidavits and ID Proofs
💸 CIDCO Transfer Charges (Illustrative)
| Property Type | Transfer Charges (% of consideration/Valuation) |
| Residential Plot < ₹500 sq.m | 5% |
| Residential Plot > ₹500 sq.m | 10% |
| Commercial or Industrial | 15–25% |
| Heirship Transfer | Nominal/Administrative Fees only |
Note: Charges may vary. Always verify with CIDCO’s latest circulars or website.
📐 CIDCO Town Planning Projects (Select Examples)
- Navi Mumbai Development (Nodes: Vashi, Nerul, Kharghar, Panvel)
Planned nodes with sector-wise land use and zoned infrastructure. - NAINA (Navi Mumbai Airport Influence Notified Area)
Development under the influence zone of the Navi Mumbai International Airport. - MIHAN (Nagpur)
Multi-modal International Cargo Hub & Airport project in Maharashtra. - SEZs (Special Economic Zones)
Created to promote industry and trade in Navi Mumbai and other zones.
📎 Public Access & Transparency Tools
CIDCO has made several citizen-facing tools available:
- Online Property Search and Transfer Portals
- Complaint Redressal Dashboard
- Mobile App for Service Requests
- Document Verification System
- Publication of Allotment and Tender Results
🏢 Key CIDCO Offices for Public Services
| Office Type | Services Offered |
| CIDCO Head Office (CBD Belapur) | Policy matters, appeals, senior-level grievance redressal |
| Zonal Offices | Property transfers, NOCs, plan approvals, queries |
| Estate Offices (Node-wise) | Possession letters, dues clearance, lease documents |
| Town Planning Dept | Layout approval, zoning, building permissions |
| Vigilance Cell | Complaints of misconduct, corruption, unethical behavior |
Office hours: 10 AM – 5 PM, Monday to Friday (Excluding public holidays)
⏱ Summary of Indicative Service Timelines
| Service Request | Expected Timeline |
| Allotment Letter after draw | 15 days |
| Possession Letter | 7 days |
| Lease Execution | 30 days |
| Transfer Application Processing | 30 days |
| Building Plan Approval | 45 days |
| Water Connection | 20 days |
| NOC Issuance | 10 days |
| Grievance Redressal (simple cases) | 15–30 days |
Timelines may vary depending on document completeness and verification.
🤝 Citizen Pledge
As responsible stakeholders in urban development, we — the citizens — pledge to:
- Abide by lawful procedures for all property transactions.
- Avoid encroachments, illegal structures, and unauthorized modifications.
- Respect public property and civic amenities.
- Report irregularities and assist in promoting clean governance.
- Participate constructively in making Navi Mumbai a model urban region.
CIDCO Citizens Charter
By Sky Properties
📧 mayur@navimumbairealestate.org
📞 +91 9987452642
